About these terms
These terms form an agreement between you and THIS MOMENT AI LIMITED (“thismoment”, “we”, “us”). They apply when you use our website, our web applications and software-as-a-service products, and our mobile apps (together, the “Services”).
By creating an account or using the Services you agree to these terms and to our privacy policy. If you use the Services on behalf of an organisation, you confirm you have authority to accept these terms for it.
Some Services have additional terms, such as a subscription plan or an order form. If those conflict with these terms, the additional terms apply for that Service.
Eligibility and accounts
You must be at least 13 years old, or the minimum age required in your country, to use the Services. Some Services are for business use only and are not intended for consumers.
You are responsible for keeping your login details secure and for activity on your account. Tell us straight away at al@thismoment.ai if you think someone has accessed your account without permission.
Subscriptions, purchases and refunds
Some Services are paid, either as a one-off purchase or as a subscription. Prices and what each plan includes are shown before you buy.
In-app purchases on iOS and Android
- Purchases made in our mobile apps are processed by Apple or Google and are subject to their terms. Payment is charged to your App Store or Google Play account when you confirm.
- Subscriptions renew automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends. You can manage or cancel a subscription in your App Store or Google Play account settings.
- If a free trial is offered, any unused part of it ends when you buy a subscription.
- Refunds for in-app purchases are handled by Apple or Google under their policies. See our support page for how to request one.
Web subscriptions
Subscriptions bought on our websites renew automatically until cancelled. You can cancel at any time from your account settings, and your access continues until the end of the period you have paid for. Unless the law requires otherwise, payments are non-refundable, but contact us if something has gone wrong and we will look at it fairly.
If you are a consumer in the UK or EU, you have a 14-day right to cancel a purchase of digital content or services. When you ask for access to begin immediately, you acknowledge that you lose this right once the digital content has been supplied.
Acceptable use
You agree not to:
- break the law, or infringe anyone else’s rights, using the Services;
- upload content that is unlawful, harmful, harassing, hateful or sexually exploitative;
- try to access accounts, systems or data you are not authorised to access;
- disrupt, overload or reverse engineer the Services, except where the law allows;
- use the Services to build a competing product or to train AI models;
- use automated means to access the Services other than through APIs we provide.
We may suspend or remove content or accounts that break these rules.
Your content
You keep ownership of the content you submit to the Services. You give us a limited licence to host, process and display it only as needed to operate and improve the Services for you, in line with our privacy policy.
You confirm that you have the rights needed to submit your content and that it doesn’t break these terms.
AI-generated output
Some Services use AI to generate content. AI output can be inaccurate, incomplete or inappropriate, and similar output may be given to other users. Review output before relying on it, and don’t use it as a substitute for professional advice, including legal, medical or financial advice. Subject to these terms, you may use the output you generate.
Our intellectual property
The Services, including their software, design, text and graphics, belong to us or our licensors and are protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable and revocable licence to use the Services in line with these terms. If you send us feedback, we may use it without any obligation to you.
Consulting services
Consulting engagements are governed by a separate written agreement or statement of work. That agreement takes priority over these terms for the engagement it covers.
Third-party services
The Services may link to or integrate with services provided by others, such as sign-in providers, payment platforms and app stores. Their terms and privacy policies apply to your use of them, and we are not responsible for them.
Apps from the App Store and Google Play
If you download one of our apps from Apple’s App Store, you also agree that:
- these terms are between you and us, not Apple, and we alone are responsible for the app and its content;
- your licence to use the app is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions;
- Apple has no obligation to provide maintenance or support for the app;
- if the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the extent permitted by law, Apple has no other warranty obligation for the app;
- we, not Apple, are responsible for handling any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims;
- we, not Apple, are responsible for investigating, defending and settling any claim that the app infringes a third party’s intellectual property rights;
- you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country, and you are not on any US government list of prohibited or restricted parties;
- you must comply with any third-party terms that apply when using the app;
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
Apps downloaded from Google Play are also subject to the Google Play Terms of Service.
Changes and availability
We are continually improving the Services and may add, change or remove features. We will give reasonable notice of changes that materially reduce what you have paid for. We aim to keep the Services available but don’t guarantee they will be uninterrupted or error-free.
Disclaimers and liability
Except as set out in these terms, the Services are provided “as is” and “as available”, without warranties of any kind to the extent the law allows.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. If you are a consumer, you have legal rights that these terms do not affect.
Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim and £100.
Ending these terms
You can stop using the Services and delete your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, or if we have to for legal reasons. Where we end a paid Service without cause, we will refund any prepaid amount for the unused period. Sections that by their nature should survive, such as those on intellectual property and liability, continue after these terms end.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you may also bring proceedings in your home country and benefit from its mandatory consumer protections.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last revised. We will give you notice of material changes before they take effect, and if you keep using the Services afterwards you accept the updated terms.
Contact
Questions about these terms: al@thismoment.ai, or use our contact page.